Support

If you are contacting us regarding your order, please read the following:

All orders take 5-7 days to process. Shipping may take up 10-15 days due to all items being shipped internationally. We cannot guarantee an exact shipping time due to our shipping facility being located internationally and we have no way to control exactly how fast your order may arrive. Most customers receive their order within 2-3 weeks. We try our best to make sure you receive the correct product as soon as possible.

You will receive one email confirming that we have received your order and it is being processed. After this, you should receive another email stating that your product has shipped. After 3-5 days you will receive a third email with your tracking information. All of our shipments can be tracked through USPS, unless specified otherwise.

If you have any other questions, please feel free to contact us by email at support@auriellas.com. It may take up to 24 hours to receive a response!